Privacy Policy

Clear View Surveyors Privacy Policy

1. Who We Are

Clear View Surveyors is an independent surveying company based in the UK, providing Homebuyer Reports and Building Surveys in Somerset and Devon.

If you have questions about this policy, please contact us at:
Email: Adam@clearviewsurveyors.co.uk
Mobile :07341 132788

2. What Personal Data We Collect

We may collect and store the following personal data when you contact us:

Full name

Email address

Phone number

Home address (for survey purposes)

Property details you provide

Any other information you include in your enquiry

3. How We Collect Data

We collect your data when you:

Submit a contact form on our website

Contact us via phone or email

Provide details during the survey booking process

4. Why We Collect Your Data

We collect your information in order to:

Respond to your enquiry

Provide quotations and survey services

Manage appointments and inspections

Deliver your survey report

Follow up with aftercare or feedback requests

Maintain our internal CRM records

5. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

Contractual necessity – to provide our services

Legitimate interest – to manage enquiries and improve our service

Consent – where you voluntarily provide information or opt-in

6. How We Store and Protect Your Data

Your data is stored securely in our password-protected CRM system and internal records.
We do not sell or rent your data to third parties.
We only share your data with trusted third parties (e.g., CRM providers, email systems) where necessary for service delivery, and these parties are bound by data protection obligations.

7. How Long We Keep Your Data

We keep client records for up to 15 years for legal, regulatory, and operational reasons.
You may request deletion earlier, unless we are required to retain data by law.

8. Your Rights

You have the right to:

Access the data we hold about you

Correct inaccurate information

Request deletion of your data

Object to or restrict processing

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at Adam@clearviewsurveyors.co.uk

9. Cookies and Website Tracking

Our website may use cookies or third-party analytics tools (like Google Analytics) to improve user experience and measure site traffic. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.